We understand that sometimes, items may not meet your expectations, and we’re here to make the return process as smooth as possible. Please read our policy carefully to understand the guidelines for returning products.

1. Eligibility for Returns:

We accept returns on eligible products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging with all tags and labels intact.

2. Non-Eligible Items:

The following items are not eligible for return:

• Intimate apparel (undergarments, swimwear, etc.)
• Personalized or custom-made items
• Items marked as “Final Sale” or “Non-Returnable”

3. Initiation of Return:

To initiate a return, please follow these steps:

• Contact our customer support team at [email protected] or [email protected] within 30 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization.

4. Shipping the Returned Item:

Once you have received the return authorization, carefully package the item and include a copy of your order receipt. Ship the item back to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe return of the item.

5. Refund Process:

Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.

6. Return Shipping Costs:

The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item received, damaged item).

7. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process and then place a new order for the desired item.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement or refund.

9. Contact Us:

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to reach out to us at [email protected] or [email protected].

Thank you for choosing MyAfromania. We appreciate your trust in us and are committed to ensuring your satisfaction with our products and services.